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Patient Concierge Services

We welcome the opportunity to work closely with medical tourism facilitators to deliver an optimum healthcare experience for patients worldwide. Below are some of the services that our Patient Care Team can collaborate with you on:

  • Coordinating medical intake sessions via Skype or teleconference calls
  • Conversing directly with primary care physicians or other care providers
  • Accommodating special needs such as dietary requirements
  • Scheduling pre-surgical medical exam and consultation
  • Coordinating post-surgical care and discharge
  • Serving as a single-point-of-contact for administrative matters
  • Managing streamlined billing and payment process

Partnering with Medical Tourism Facilitators

At Health City Cayman Islands, we recognize how important it is to not only connect patients with high-quality medical services, but also facilitate the entire process from initial consultation through at home recovery. We are the largest hospital in the Caribbean to be accredited by the Joint Commission International (JCI), and our patient services reflect the highest standards of care. Utilising best-of-class technologies and, evidence-based techniques, we deliver compassionate, affordable healthcare to patients from the Cayman Islands, greater Caribbean, Latin America, United States, Canada and Europe.

The hospital’s resort like amenities, which include private and semi-private patient rooms, comfortable light filled waiting rooms, a multicultural dining facility, complimentary wifi and airport shuttles are just a sampling of what Health City currently offers within the patient and visitor experience. Our clinical experts also provide prospective patients with a complimentary service called Second Opinions to evaluate existing diagnoses and help patients navigate the various treatment options available to them. Upon admission, each patient is connected to cutting edge monitoring technology which informs clinicians of their health status and care plan at any given time. Future plans for expansion also include two adjoining hotels, an assisted-living community, and academic and biotech research centers.