Patient Care Coordinator

Patient Care Coordinator

As a member of the Patient Care Relations / Front of House Department, the Patient Care Coordinator acts as a liaison and advocate between the patients and the healthcare system, pro-actively managing and coordinating patients’ entry into and through the health care process.  

DUTIES AND RESPONSIBILITIES:                                                                                                

  1. Point of contact for the patient, from onset of care to completion of care.
  2. Orients and educates patients on the health care experience and facility.
  3. Manages and coordinates patient schedules, and keeps patient informed by continuously providing information.
  4. Acts as an advocate helping patient and loved ones resolve problems and concerns.
  5. Provides, collects and analysis’s patient feedback and surveys and reports to QA.
  6. Develops and prepares patient communication and information tools.
  7. Helps create a harmonious patient experience.
  8. Coordinates all necessary aspects of the patient’s needs in and out of the hospital.
  9. Collaborates with all hospital staff to ensure patient safety, and a service of excellence for the patient is obtained.
  10. Monitors and answers hospital’s based website inquiries.

QUALIFICATION/EDUCATION/EXPERIENCE

  1. Bachelor’s degree /Diploma/Certification course in Customer Care
  2. Minimum of 3  years’  experience in a multi-specialty Tertiary Care hospital or Customer Care experience from a Five Star Hotel.

Salary US$ 2,500 – US$ 3,500 

Suitably qualified Caymanians, Cayman Status Holders, Residents with Employment Rights only can apply. Please send your resume to [email protected], P.O Box-10590, KY1-1005, Cayman Islands.