International Patient Care Manager

International Patient Care Manager

The manager will be responsible for the results and coordination of all activities related to International Patients, Front of House and Customer Service for the services offered at Health City Cayman Islands (HCCI) to generate and convert leads. This manager is also responsible for the patient pathway through the hospital, directly manages the International Patient Care Coordinators team, and represents the hospital in a professional and knowledgeable manner.

This position plays a key role in promoting Health City in local and international markets.

DUTIES AND RESPONSIBILITIES:                                                                                                

  • Responsible for the Front of House, Customer Service, Out Patient Department, Medical Records and Mission Integration and Spiritual Care
  • Directly manages Patient Care Coordinators Team and Concierge Service
  • Acts as liaison between Head of Marketing, Clinical Director, Medical Staff and Administration with Department Coordinators
  • Development of International Patient Care plan
  • Organizes, directs, controls and coordinates patient services in accordance with hospital governing body
  • Maintains professionalism of department
  • Develops and implements strategies to improve patient and concierge services
  • Conducts Business Development VIP tours
  • Responsible for continuous monitoring and adjustment of the patient pathway
  • Develop systems to receive, analyze, report and disseminate relevant information to the Head of Marketing
  • Develops procedures and protocols for the Patient Care Services Department for quality assurance, patient safety and service of excellence
  • Works closely with Medical, Nursing, Finance, Quality Assurance and Marketing/Public Relations Departments
  • Is instrumental in the development of department positions and is actively involved in hiring for department positions
  • Implements departmental changes
  • Other duties as assigned


  • Degree in healthcare management required
  • A minimum of 8-10 years’ experience in a health care setting and 5 years’ experience in an administrative/supervisory role
  • Must possess complete knowledge and understanding of patient pathways and hospital administration
  • Must have experience in the areas of International Patient Care Services
  • Understanding market dynamics, translating into actionable strategy and implementation to achieve pre-set objectives
  • Good English (spoken and written). Spanish language advantageous/desirable, but not essential


  • Genuinely cares about people and will foster trust amongst colleagues and medical stakeholders
  • Leadership and management skills
  • Innovative and strategic with strong planning and organizational skills
  • Personable and able to relate well to a diverse range of people and organizations
  • Manages self well in stressful situations

Please submit a Cover letter and Resume to [email protected]